7 hard skills or competencies (industry competencies) for Telecommunications Engineering Technician I
Skill definition-Identifying and analyzing the causes of issues to reduce recurrence using problem-solving techniques.
Level 1 Behaviors
(General Familiarity)
Explains the significant steps and processes for conducting root cause analysis.
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Level 2 Behaviors
(Light Experience)
Reports the root cause analysis results to stakeholders to prevent future risks.
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Level 3 Behaviors
(Moderate Experience)
Initiates test incident report for machine breakdown and proposes corrective action plans if required.
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Level 4 Behaviors
(Extensive Experience)
Promotes the use of advanced tools to drive root cause analysis and corrective actions.
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Level 5 Behaviors
(Mastery)
Implements continuous improvement plans through practical root cause analysis and corrective action processes.
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Skill definition-Evaluating the performance of electrical components to optimize electrical systems.
Level 1 Behaviors
(General Familiarity)
Identifies the various tools, instruments, and equipment used in electrical testing.
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Level 2 Behaviors
(Light Experience)
Follows instructions and directions when using appropriate tools to conduct electrical testing.
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Level 3 Behaviors
(Moderate Experience)
Sets up electrical testing devices to ensure compliance with the standardized test procedures.
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Level 4 Behaviors
(Extensive Experience)
Oversees technical teams when applying electrical theories to testing results.
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Level 5 Behaviors
(Mastery)
Mentors stakeholders in managing electrical testing and ensuring compliance with safety precautions.
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1 general skill or competency (Job family competency) for Telecommunications Engineering Technician I
Skill definition-Maintaining and ensuring that the network is constantly running at peak performance.
Level 1 Behaviors
(General Familiarity)
Lists various technologies and tools used for network support processes.
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Level 2 Behaviors
(Light Experience)
Documents network problems and reports findings to help formulate appropriate solutions.
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Level 3 Behaviors
(Moderate Experience)
Helps in developing the network maintenance process to ensure networks operate with minimal interruption.
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Level 4 Behaviors
(Extensive Experience)
Monitors network management systems to proactively identify and resolve network issues.
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Level 5 Behaviors
(Mastery)
Develops and integrates comprehensive network solutions to improve our network support operations.
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6 soft skills or competencies (core competencies) for Telecommunications Engineering Technician I
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Cites examples of SOP practices in our business operations.
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Level 2 Behaviors
(Light Experience)
Assists in the preparation of internal standard operating procedures (SOP).
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Level 3 Behaviors
(Moderate Experience)
Analyses our business and operations to identify room for improvement on the related standard operating procedures.
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Level 4 Behaviors
(Extensive Experience)
Coaches others on the implementation of SOP to reduce errors and improve quality.
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Level 5 Behaviors
(Mastery)
Builds a monitoring system to evaluate the effectiveness of our SOPs.
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Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Cites steps and tips to improve attention to detail in the workplace.
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Level 2 Behaviors
(Light Experience)
Keeps full attention when listening to understand the message.
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Level 3 Behaviors
(Moderate Experience)
Balances between accuracy and efficiency for different tasks or programs.
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Level 4 Behaviors
(Extensive Experience)
Creates and implements quality management processes for our business.
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Level 5 Behaviors
(Mastery)
Defines possible hurdles to projects and creates strategies to deal with them.
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Summary of Telecommunications Engineering Technician I skills and competencies
There are 7 hard skills for Telecommunications Engineering Technician I, Root Cause Analysis, Electrical Testing, Electronics Engineering, etc.
1 general skills for Telecommunications Engineering Technician I, Network Support.
6 soft skills for Telecommunications Engineering Technician I, Standard Operating Procedures (SOP), Attention to Detail, Time Management, etc.
While the list totals 14 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Telecommunications Engineering Technician I, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Attention to Detail, and be proficient in Time Management.